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Patient Feedback

Reducing malpractice risk

When a number of patients take the time to lodge a complaint about a clinician, it can be a sign of a major issue with that care provider. The Center for Patient and Professional Advocacy at Vanderbilt University has shown that by analyzing these patient concerns, it is possible to accurately predict which practitioners are at the greatest risk for being sued for malpractice.

To allow healthcare organizations to take advantage of their discovery, Vanderbilt has developed PARS® (Patient Advocates Reporting System). PARS is a set of questions along with a system of coded answers that enables patient complaint data to be analyzed for malpractice risk. The system also helps increase physician awareness of complaints and motivates them to address areas of concern.

Maximize the benefits of PARS with Acesis

Acesis Patient Feedback is a web-based system that ensures organizations get the most out of their PARS participation. By making it easier to collect the required data, Acesis enables more patient feedback to be gathered, up to 50% more in some cases. Acesis also reduces the challenge of getting information to PARS by managing data formatting and transmission.

For most healthcare organizations, it’s important to ensure staff follow-up appropriately after a patient complains. By tracking complaint activity and guiding users through service recovery protocols, Acesis guarantees that follow-up is done consistently and correctly throughout the organization.

 Acesis Patient Feedback provides critical technology support for PARS to help reduce malpractice risk and enables staff to respond properly when faced with a patient complaint.