Patient Complaints Follow-up

Even the best organizations have patients who sometimes complain, but the best organizations have a rapid process for addressing issues brought up by the complaint. By consistently making a timely service recovery call, some organizations are able to surprise patients with their attentiveness. Acesis has an application to managing this process and assures that everyone using the system follows the organization’s desired workflow. Data analytics show the pattern of complaints within the organization. To reduce the risk of malpractice suits, data can be used for educating providers.

Acesis has partnered with the PARS program at Vanderbilt to support sophisticated malpractice risk analysis.

See our Acesis CEENTA MMIC Case Study for more information on one example of a client’s use of this application.