Patient Experience / Satisfaction
The Patient Protection and Affordable Care Act (PPACA) ties reimbursement dollars to HCAHPS scores creating a strong financial incentive to improve patient satisfaction.
One way that hospitals are looking to get a leg up is by proactively calling back patients that have been discharged. Not only do the patients feel cared for, but hospitals and healthcare systems have a feedback loop to better identify and understand the systemic and operational issues that their patients are experiencing. And once issues are identified, for example, if you need to improve your response to patient call bells, Acesis can be used to coordinate and track the improvement effort.
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